CAREER OPPORTUNITIES

TECHNICAL SERVICE REPRESENTATIVE - COMMERCIAL LINES 

Founded in 2006, FENA Insurance Solutions Inc. has become a leading property and casualty insurance brokerage in the region. FENA offers innovative insurance solutions to protect consumers' businesses, commercial properties, homes and cars.

At FENA we believe that a great employee contains our core values and focus. If you consider yourself a relationship builder, a resourceful solution seeking individual with integrity then FENA is the place for you.  Our core focus is Building Relationships based upon Trust and if you feel that this represents you, FENA is interested in seeing your resume.

The Technical Service Representative will provide administrative and technical support to account managers and executives with an end mission to create an extraordinary service experience for our clients and Commercial Lines Team.

           Responsibilities: 

  • Processing renewals, endorsements and new business

  • Updating Policy Works 

  • Claim reporting and follow ups

  • Scanning and attaching documents in Power Broker

  • Issuing Certificate of Insurance and Surety Bonds

  • Following protocols with extreme attention to detail

  • Other related duties as may be required

    Qualifications and Experience: 

    RIBO License is required

    Power Broker & Policy Works experience an asset

    1-3 years’ customer service experience

    Exceptional interpersonal, verbal and written skills

    Strong prioritization, organizational and multi-tasking skills

    Proficient in Microsoft Office: Word, Excel and Outlook.

    Team player

    If you are interested in being part of the FENA experience, please email in confidence your resume to:

        Nancy Folino - Controller - nfolino@fenainsurance.ca ____________________________________________________________________________________________________________________________________________________

COMMERCIAL ACCOUNT EXECUTIVE

FENA Insurance Solutions Inc. is a leading property and casualty Insurance Brokerage in the Niagara Region. We uphold the highest standards of integrity and believe being inspired by excellence is what makes us different.

Currently, seeking a Commercial Insurance Account Executive to join our team. The Commercial Account Executive is responsible for prospecting, soliciting, quoting, and selling new business & renewal accounts. We are looking for a highly motivated Commercial Lines Account Executive who is eager to generate new sales and attract new Commercial Lines prospects

Essential Job Functions

  • Generate new leads and new sales opportunities, negotiate with potential clients, and close sales to achieve goals.
  • Maintain knowledge about company's products, procedures, and services
  • Evaluate customer’s needs and wants.
  • Build lasting relationships with customers throughout the communities we serve.
  • Develop effective "out of the box" sales strategies.
  • Build a book of business for renewal income.
  • Following up with leads to secure and maintain business

Requirements:

  • 3 - 5 years of commercial insurance industry experience
  • RIBO license required
  • CIP, CRM or CAIB an asset or working towards an insurance designation
  • Excellent customer service and sales skills

  • Excellent verbal and written communications skills

  • Strong organizational and time management skills

If you are interested in being part of the FENA experience, please email in confidence your resume to:

Nancy Folino – Controller - nfolino@fenainsurance.ca or

Peter Maiuri – VP of Sales - pmaiuri@fenainsurance.ca

We thank you for your application, however, only qualified candidates will be contacted for an interview.

________________________________________________________________________________________________________________________________________

RECEPTIONIST

Founded in 2006, FENA Insurance Solutions Inc. has become a leading property and casualty insurance brokerage in the region. FENA offers innovative insurance solutions to protect consumers' businesses, commercial properties, homes and cars.

At FENA we believe that a great employee contains our core values and focus. If you consider yourself a relationship builder, a resourceful solution seeking individual with integrity then FENA is the place for you. Our core focus is Building Relationships based upon Trust and if you feel that this represents you, FENA is interested in seeing your resume.

Currently, we are seeking a receptionist for a full-time position. As our receptionist you are the face of FENA and we need a strong individual that will ensure each client receives unique service that represents the FENA Way.  

Receptionist Job Responsibilities:

  • Perform general administrative support functions such as answering and transferring phone calls

  • Assigning walk-ins or incoming calls to producers for quoting

  • Handling booking/tidiness of boardrooms/meeting rooms

  • Assisting with meeting / Webinars and other boardroom presentations

  • Mail/Courier distribution and daily preparation

  • Data Entry – Renewal reporting for brokerage / New Business forms

  • Handling telephones for setup and disabling

  • Greet all visitors and guests.

  • Maintain accurate and neat files for the office.

  • Assist with general office organization and clean-up to ensure an efficient office environment.

  • Other duties as assigned. 

Skills:

  • MUST be able to multitask easily without compromising performance or attitude

  • Provide excellent customer service

  • A warm, friendly personality

  • Professional communication skills

  • Be motivated, a positive attitude and be completely dependable

    Required Education, Skills and Qualifications

    Ideal candidate will possess:

    1 – 2 years’ experience in Professional Office Setting

    Experience with Microsoft Office applications

    Job Type: Full-time

    If you are interested in being part of the FENA experience, please email in confidence your resume to:

    Nancy Folino – Controller – nfolino@fenainsurance.ca

_______________________________________________________________________________________________________________________________________

Client Service Representative – Personal Lines,

Account Manager – Commercial Lines

Founded in 2006, FENA Insurance Solutions Inc. has become a leading property and casualty insurance brokerage in the region. FENA offers innovative insurance solutions to protect consumers' businesses, commercial properties, homes and cars.

At FENA we believe that a great employee contains our core values and focus. If you consider yourself a relationship builder, a resourceful solution seeking individual with integrity then FENA is the place for you.  Our core focus is Building Relationships based upon Trust and if you feel that this represents you, FENA is interested in seeing your resume.

The Client Service Representative/Account Manager will provide administrative and technical support to executives with an end mission to create an extraordinary service experience for our clients and Personal Lines & Commercial Lines Team.

Responsibilities:

  • Create a positive client experience by understanding and meeting the customers’ needs

  • Processing and reviewing renewal / endorsements / remarketing

  • Assist clients through the claims process

  • Deliver excellent service by responding to all client inquiries accurately and efficiently

  • Contribute to team success by consistently leveraging knowledge and sharing best practices

  • Building relationships in a dynamic culture with insurers and underwriters

Qualifications and Experience:

  • RIBO License is required

  • Minimum of 2 years insurance industry experience

  • Highly developed customer service skills

  • Strong written and verbal communication skills

  • Excellent organizational and interpersonal skills

  • Ability to work well under pressure with minimum supervision

If you are interested in being part of the FENA experience, please email in confidence your resume to Nancy Folino – Controller - nfolino@fenainsurance.ca

We thank you for your application, however, only qualified candidates will be contacted for an interview.